TT CAMPSITE

PRIVACY POLICY

ttcampsite.com

Last updated: April 2026

This Privacy Policy explains how TT Campsite ("we", "us", or "our"), operated from Douglas Rugby Club, Isle of Man, collects, uses, stores, and protects your personal information when you visit our website at ttcampsite.com or make a booking with us.

By using our website or making a booking, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

TT Campsite is operated by Douglas Rugby Club, located on the TT Course, approximately 2 miles from Douglas on the A1 road, Isle of Man.

For data protection enquiries, please contact us via the contact form at ttcampsite.com/contact.

2. Information We Collect

We collect the following types of personal information:

When you make a booking:

• Full name

• Email address

• Phone number

• Billing address

• Payment card details (processed securely — we do not store full card numbers)

• Booking details including pitch type, arrival and departure dates, and number of guests

When you use our website:

• IP address and browser information

• Pages visited and time spent on the site

• Referring website or search engine

• Cookie data (see Section 7 below)

3. How We Use Your Information

We use your personal information for the following purposes:

• To process and manage your campsite booking

• To take payment for your booking

• To send booking confirmations and important pre-arrival information

• To respond to enquiries or complaints

• To meet our legal and regulatory obligations

• To improve our website and services

• To send you relevant marketing communications (only where you have given consent)

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract: Processing is necessary to fulfil your booking with us.

• Legal obligation: We may need to retain certain records to comply with legal requirements.

• Legitimate interests: To improve our services and protect against fraud.

• Consent: For marketing communications, where you have opted in.

5. Payment Processing

All online card payments made through our website are processed by our third-party payment provider. We use industry-standard encryption and security protocols (including PCI DSS compliance) to protect your payment information.

We do not store your full card number, CVV, or other sensitive payment data on our systems. Your payment details are transmitted directly to our payment processor in encrypted form.

6. Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your information with:

• Our booking platform provider (Checkfront) to manage reservations

• Our payment processor to handle card transactions securely

• Service providers who assist us in operating our website

• Law enforcement or regulatory authorities if required by law

Any third parties we share data with are contractually required to handle it securely and in accordance with applicable data protection law.

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website and booking system to function correctly.

• Analytics cookies: To understand how visitors use our site (e.g., Google Analytics).

• Preference cookies: To remember your settings and preferences.

You can control cookies through your browser settings. Disabling essential cookies may affect your ability to make a booking online.

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. Booking records are typically retained for 7 years in line with standard accounting obligations.

9. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you.

• Right to rectification: Request correction of inaccurate or incomplete data.

• Right to erasure: Request deletion of your data in certain circumstances.

• Right to restriction: Request that we limit how we use your data.

• Right to object: Object to processing based on legitimate interests.

• Right to data portability: Request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us via ttcampsite.com/contact. We will respond within 30 days.

10. Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. However, no data transmission over the internet can be guaranteed as 100% secure.

11. Third-Party Links

Our website may contain links to third-party websites, including Facebook, TripAdvisor, and Isle of Man public transport services. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

12. Children's Privacy

Our website and booking service are not directed at children under the age of 16. We do not knowingly collect personal data from children without parental consent.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at ttcampsite.com. Significant changes will be communicated to you where reasonably practicable.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Via our website: ttcampsite.com/contact

• Via Facebook: facebook.com/quarterbridgecampsite

If you are not satisfied with our response, you have the right to lodge a complaint with the Isle of Man Information Commissioner's Office at www.inforights.im.